Leader – Home truths
Where’s the oversight for residents who are being failed by their housing provider?
housing ombudsman
‘Deeply concerning’: Housing watchdog takes swipe at council for ‘high maladministration’ when handling complaints
Town Hall concedes that it is ‘not where we want to be as a service’ but says it ‘always looks to learn from any complaint’
Woman lived with mould and damp for two years after ‘unacceptable’ delays at Hackney Council
Housing Ombudsman orders Town Hall to pay the woman £1,500 in compensation