Town Hall agrees to improve medical review process after Ombudsman’s investigation of family’s housing ordeal
Council apologises to residents following distress and delay in housing case
Local Government & Social Care Ombudsman
Town Hall told to apologise to mother for botched social services assessment
Council takes ‘prompt steps’ to implement ombudsman recommendations over case causing ‘time, trouble and distress’
Town Hall told to pay thousands to mother and son over ‘unsuitable accommodation’
Watchdog finds family’s living conditions had ‘detrimental effect on their mental health and wellbeing’